14-day onboarding · day by day
From signed to first cycle, in 14 days.
This is the actual project plan we run for every new facility partner. Your old pharmacy stays active until day 14 — there's no risk, no gap, and no surprise.
Timeline
Three phases. Fourteen calendar days.
Workstream
D1
D2
D3
D4
D5
D6
D7
D8
D9
D10
D11
D12
D13
D14
File transfer
EMR mapping
Formulary cross-walk
Nurse training
Packaging trial
Parallel run
Cutover & first cycle
Phoenix-led Joint with your team Validation Live
Phase 1 · Days 1–4
Setup & data transfer
- Signed agreement countersigned by 5pm Day 1
- Census file received and validated by Day 2
- EMR connection (PointClickCare) configured Day 2–4
- BAA executed and Notice of Privacy Practices distributed
- Patient-level Part D verification begins Day 3
Phase 2 · Days 5–9
Workflow & trial
- Nurse in-service: 90 minutes, on-site, on every shift
- Med room walk-through with our consultant pharmacist
- Sample packaging delivered for 5 residents to validate workflow
- STAT lane tested with 2 simulated emergency fills
- Formulary cross-walk reviewed with medical director
Phase 3 · Days 10–14
Parallel & cutover
- Days 10–12: parallel run — old pharmacy still active, our cycle in shadow
- Day 13: cutover, full cycle delivered for every resident
- Day 14: pharmacist on-site for first med-pass with backup techs
- End of Day 14: 30-day retrospective scheduled with the administrator
- Old pharmacy formally released; transfer-out completed
What you do
About 6 hours of your team's time.
We've designed the conversion so your administrator and DON each spend less than 4 hours total. Everything else is on us.
Administrator (kickoff + sign-offs) 2 hrs
DON (workflow review, nurse in-service) 3.5 hrs
IT contact (EMR config call) 45 min
Med director (formulary review) 30 min
Total ask ~6.5 hrs
Ready when you are
14 days starts the day you sign.
Sign this month, you're live before next. We don't quote multi-quarter implementation timelines — we don't need them.