Built so everyone can use it.
Phoenix Pharmacy is committed to making this site, our store, and our services usable by everyone — including people who use screen readers, keyboard-only navigation, voice control, magnifiers, captioning, and other assistive technologies.
Conformance status
WCAG 2.2 Level AA
The Web Content Accessibility Guidelines define how to make web content accessible to people with disabilities.
TargetedSection 508
The federal Section 508 standards apply to information technology developed, procured, maintained, or used by federal agencies.
TargetedUnruh Civil Rights Act
California law requiring full and equal access to goods, services, facilities, and accommodations.
TargetedWhat we've done
The site was built to these standards from the ground up. Where we identify gaps, we remediate them on a defined cadence and re-test.
Full keyboard navigation
Every interactive element is reachable and operable with Tab, Shift+Tab, Enter, and the arrow keys. Visible focus rings throughout.
Screen-reader tested
NVDA on Windows, VoiceOver on macOS and iOS, TalkBack on Android. Semantic HTML, ARIA labels where needed, no aria-hidden traps.
Color & contrast
All body text meets the 4.5:1 contrast ratio; large text and UI controls meet 3:1. No information is conveyed by color alone.
Plain language
Drug information is written at an 8th-grade reading level where possible. Spanish translation available for clinical materials on request.
Resizable to 200%
The site reflows cleanly when you zoom to 200% in any browser. No horizontal scrolling, no clipped content.
Reduced motion respected
If your operating system is set to reduce motion, animations are disabled or simplified.
No CAPTCHAs that gate care
We don't use puzzle-style CAPTCHAs anywhere on the prescription or refill flow. Bot defense is server-side and invisible.
Accessible at the store
Step-free entry, accessible parking, lowered consultation window, large-print labels free on request.
Known limitations
We try to be honest about what doesn't yet meet our bar.
- Some product imagery uses only the manufacturer's product name as alt text; we are working through the catalog to add condition-context alt text.
- Third-party prescriber portals we link to from the Insurance page are governed by their own accessibility policies. Where we're aware of barriers, we offer a phone-based alternative.
Accommodation requests
If something on this site isn't working for you, or if you need information in a different format — large print, Braille, audio recording, plain-language summary — please tell us. We'll provide it within one business day at no cost.
- Email: access@phoenixpharmacy.com
- Phone: (714) 690-0349 (TTY via 711)
- In person: any pharmacist on duty
Feedback
Tell us when we get it wrong. Specific feedback — "the cart button doesn't read aloud after I add an item" — is more useful than general feedback, but both are welcome. We log every report, respond within two business days, and remediate verified issues within 30 days for critical findings and 90 days for non-critical findings.
Formal complaints
If you believe we have not adequately addressed an accessibility concern, you may file a complaint with the U.S. Department of Justice under Title III of the ADA, the California Civil Rights Department under the Unruh Act, or in the appropriate state or federal court. None of these forecloses the others. We'd prefer to fix the problem first.
Approach
Accessibility isn't owned by a single person — it's part of every release. Our build process runs automated checks on every deploy. Our design tokens (color, type, spacing) are tested for contrast at the source. We treat accessibility findings the same way we treat security findings: critical issues get fixed before the next deploy.